Refund & Dispute Policy

Effective: 11 Nov. 2025 — This policy applies to all purchases made directly from Conslyc.

1. Purpose

Conslyc aims to maintain fairness and transparency in every transaction. This policy outlines our process for refunds, cancellations and the resolution of payment disputes.

2. Scope

This policy covers all one-off digital deliverables (reports, templates, documents), scheduled consultations, workshops, and ongoing advisory retainers offered by Conslyc.

3. Refund eligibility

• Digital deliverables: Refunds accepted within 7 days of purchase, provided the deliverable has not been downloaded or accessed.
• Consultations: Cancel at least 24 hours before the scheduled time for a full refund or reschedule. Cancellations within 24 hours are non-refundable.
• Monthly retainers: Cancel anytime. Unused full months are refunded on a pro-rata basis.
• Completed or partially delivered work: Refunds are not applicable once a deliverable or consultation has been provided, except in verified cases of error or duplication.

4. Refund process

• Send a refund request to info@conslyc.shop with your order reference, purchase date and reason.
• We acknowledge all refund requests within 48 hours.
• Approved refunds are processed within 5 business days back to the original payment method.
• The time for the refund to appear on your statement depends on your bank or card provider (typically 5–10 business days).

5. Dispute resolution

We strongly encourage clients to contact us before opening any payment dispute or chargeback. Most issues can be resolved quickly through communication.

• Direct contact first: Email us with details of your concern; our team will review and propose a resolution within 48 hours.
• Evidence: We keep clear records of deliverables and correspondence to ensure objective handling of disputes.
• Resolution goal: We aim to resolve all refund-related enquiries within 7 business days of initial contact.

6. Chargebacks

If a chargeback is raised through your bank or card provider, we will provide documentation confirming the nature of the service, delivery records, and communication logs. We recommend resolving issues directly with us before initiating a chargeback — this prevents delays and avoids unnecessary holds on your account.

7. Non-refundable situations

• Work already completed and approved by the client.
• Services cancelled after full delivery of the agreed report or document.
• Cases involving misuse or fraudulent activity.

8. Processing timelines

Refunds (where approved) are processed within 5 business days. Banks or card providers may take up to 10 business days to credit funds back to your account.

9. Communication & support

10. Updates

Conslyc may update this policy periodically. The latest version will always appear on this page. Substantive changes affecting active orders will be communicated directly when possible.

11. Statement for payment providers

Conslyc maintains full transparency with card processors and complies with all refund and dispute resolution guidelines. Documentation of all transactions and client communications is retained securely for verification when required.