Privacy Policy

Effective date: 11 Nov. 2025

1. Introduction

Conslyc Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or engage with our services.

2. Who we are

Company name: Conslyc Ltd
Registered address: 86–90 Paul Street, London, EC2A 4NE
Email: info@conslyc.shop
Phone: 0845-324-0559

3. Information we collect

We collect only the information necessary to provide our services, improve user experience, and comply with legal requirements. This may include:

• Contact information: Name, email address, phone number, company name, or billing details you provide via forms or checkout pages.
• Technical data: Browser type, device, operating system, and IP address (used for security and analytics).
• Communication data: Emails, messages, or call notes related to your service requests or support enquiries.
• Payment details: Processed securely via third-party providers (e.g., Stripe, PayPal). We do not store card details.

4. How we use your information

• To deliver the products and services you request.
• To communicate with you about your enquiry, order, or project.
• To improve our website, content, and user experience.
• To comply with legal, tax, and accounting obligations.
• To prevent fraud and maintain platform security.

5. Lawful basis for processing (UK GDPR)

We process your data under one or more of the following lawful bases:

• Contractual necessity: To perform the service you have requested.
• Consent: When you voluntarily provide data (e.g., contact form or newsletter sign-up).
• Legitimate interest: For internal analytics, quality assurance, and business improvements.
• Legal obligation: Where we must retain certain records for regulatory or tax purposes.

6. Data storage & security

We store data securely using encrypted and access-controlled systems. Our hosting providers comply with GDPR and use servers located in the UK or EEA. Access to client data is restricted to authorised team members only.

7. Data retention

We retain your data only as long as necessary for the purpose it was collected. Typically:

• Client and invoice data — up to 6 years (legal requirement).
• Contact form messages — up to 12 months after closure.
• Analytics and logs — anonymised or deleted within 26 months.

8. Sharing your data

We do not sell or trade your personal data. We may share limited information with trusted third parties only when necessary, including:

• Payment processors (e.g., Stripe, PayPal) for secure transaction processing.
• Cloud storage or CRM tools (for contact management and communication).
• Legal authorities, only when required by law.

9. Cookies & analytics

Our website uses cookies to enhance functionality and measure traffic. Cookies help us understand how visitors interact with our site. You can manage or disable cookies via your browser settings at any time.

10. Your rights (under UK GDPR)

• Right to access — request a copy of your data.
• Right to rectification — correct inaccurate information.
• Right to erasure — request deletion where data is no longer needed.
• Right to restrict or object — stop or limit processing in certain cases.
• Right to data portability — receive data in a commonly used format.

To exercise these rights, email us at info@conslyc.shop. We will respond within 30 days.

11. International data transfers

If we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent protection measures.

12. Children’s privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from minors. If you believe we have accidentally collected such data, please contact us for immediate deletion.

13. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with a revised “Effective Date.”

14. Contact details